Shipping & Returns

Shipping & Return Policy

Shipping Policy

Shipping & Delivery

All orders are processed within 3 business days (excluding weekends and holidays) after you have received your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping on domestic orders over $150 (exclusions may apply). 

Orders can only be shipped within the United States.

Where Is My Order?

When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 1-3 days for the tracking information to become available. 

Please note that some carriers may be impacted by pandemic delays.

If you have not received your order within 1 week of receiving your shipping confirmation email, please contact us at with your name and order number or call the Customer Support number at 1-657-208-7821.

Return Policy & Information

Damaged and Defective Goods

For damaged or defective product issues, customers must contact Inus Home USA and receive a RMA number. Inus Home USA will only issue call tags and pre-paid shipping if the product is damaged or defective at time of delivery.

For warranty service, customers must contact Inus Home USA for repair and/or replacement of any defective merchandise. Please email for any warranty questions or concerns.

The toll free number for Inus USA Warranty and Customer Support is 1-657-208-7821.

Non-Damaged and Non-Defective Returns

Due to sanitary and hygienic concerns, Inus Home USA only accepts customer returns on bidet products that are unopened, unused, and re-sellable.

Customer returns made to Inus Home USA will result in a 15% restocking fee. Products that are deemed used or in unsellable condition are subject to additional fees and/or non-credit for returned products.

Customers have 30 calendar days after purchase date to initiate a return.