Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping on domestic orders over $150 (exclusions may apply). 

Orders can only be shipped within the United States.

When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 1-3 days for the tracking information to become available. 

Please note that some carriers may be impacted by pandemic delays.

If you have not received your order within 1 week of receiving your shipping confirmation email, please contact us at inquiry@theinushome.com with your name and order number or call the Customer Support number at 1-657-208-7821.

For damaged or defective product issues, customers must contact Inus Home USA and receive a RMA number. Inus Home USA will only issue call tags and pre-paid shipping if the product is damaged or defective at time of delivery.

For warranty service, customers must contact Inus Home USA for repair and/or replacement of any defective merchandise. Please email inquiry@theinushome.com for any warranty questions or concerns.

The toll free number for Inus USA Warranty and Customer Support is 1-657-208-7821.

Due to sanitary and hygienic concerns, Inus Home USA only accepts customer returns on bidet products that are unopened, unused, and re-sellable.

Customer returns made to Inus Home USA will result in a 15% restocking fee. Products that are deemed used or in unsellable condition are subject to additional fees and/or non-credit for returned products.

Customers have 30 calendar days after purchase date to initiate a return.