Shipping & Return Policy

Shipping Policy

Shipping & Delivery

All orders are processed within 3 business days (excluding weekends and holidays) after you have recieved your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping on domestic orders over $150 (exclusions may apply). 

Orders can only be shipped within the United States.

Where Is My Order?

When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 1-3 days for the tracking information to become available. 

Please note that some carriers may be impacted by pandemic delays.

If you have not received your order within 1 week of receiving your shipping confirmation email, please contact us at with your name and order number or call the Customer Support number at 1-657-208-7821.

Return Policy & Information

Damaged and Defective Goods

*RMA number required.

Customers should contact Inus Home USA Customer Support directly with damaged or defective warranty or service issues. Call tags (pre-paid shipping) will only be issued by Inus Home USA when the product is damaged or defective at time of delivery.

For warranty service, customers should contact Inus Home USA directly for repair and/or replacement of any defective merchandise. Please email for warranty questions.

The toll free number for Inus USA Warranty and Customer Support is 1-657-208-7821.

Non-Damaged and Non-Defective Returns

*Special instructions below

Due to the hygienic nature of these products, Inus Home USA can only accept customer returns on bidet products that are unopened, unused, and re-sellable.

Customer returns to Inus Home USA will incur a 15% restocking and handling fee to offset our shipping, handling, warehouse, and re-boxing costs. Products that are used or in unsellable condition are subject to additional fees and/or non-credit for returned merchandise. Any returns must be initiated by the customer within 30 days of the purchase date.